Bridging Cultures for Long-Term Business Relationships

JL First Contact Solutions

Running an international business or managing international clients is hard. You both have to manage your own company and navigate the systems and culture of an entirely different country.We are a remote American firm that streamlines and facilitates international operations for select businesses in the USA and Latin America. We manage people and logistics for companies that want to expand across borders or manage an international customer base.For client services companies like real estate and medical tourism, we dramatically reduce cross-border friction to make it easy for American clients to say ‘yes’. We increase both lead conversion and client retention by bridging cultures in an effective manner.For example, when your clients arrive at the hotel, a hotel employee we select personally checks them in and leads them to their room. There will be bottled water, directions to local necessities, and a personalized note from your business in their room.When you bill your clients, we make sure it’s formatted in a manner consistent with USA billing. Line items are justified, taxes are shown, and your clients are comfortable paying and eager to continue working with you.
In dealing with the USA, do you:Switch points of contact?
American see multiple voices as disorganization, which leads to hesitation. Instead, we always keep one person each charge of each client.Give a follow up timeline?
Open ended discussions create anxiety and stall commitment. Instead, whenever a decision takes time, we tell the client exactly when you'll get back to them.One last point. Your business can go perfectly. But if a client travels internationally to do business with you, anything that happens on the trip ends up associated with your company. You may have nothing to do with bad food they ate off the street, but if they get food poisoning, it hurts your profits and their satisfaction.We are what stands between “Remember that time we went to Mexico…” style stories.
For American companies looking to expand into Latin America, we handle the people + logistics so you can execute your business. Whether it’s scouting locations, hiring, managing employees, and more, we have you covered. You get to focus on your business, and leave any natural frustrations of handling a new system and culture to us.We'd love to hear from you...don't hesitate to reach out. You can fill out the form below and we'll be in touch shortly.

[Note: This is a US located enterprise with remote capabilities. Payments can be made within the USA via domestic transfer and through international work platforms].